Group Coaching

• During CLINICS and CAMPS Children are not permitted to leave the court without permission from the coach.

• Parental permission for children to be released early from a session must be given in writing. If written permission is not received and contact cannot be made with a parent/guardian, we will supervise the child until they are picked up.

Player & Spectator Conduct

• We provide a safe and inclusive environment for everyone. If you have any concerns during your visit, please bring this to a staff member’s attention immediately.

• People not playing sports should respect players by minimising any noise they are making and must not distract the players.

• Photography or filming for commercial purposes is not permitted at any time during our sessions from a parent or spectator. 

• On Point Tennis follow the LTA code of conduct during our events, visit www.lta.org.uk/codeofconduct for further information 

• During our events, there is zero tolerance towards player and official abuse. You will be asked to leave the premises with immediate effect.

As parents you are expected to:   

• Positively reinforce your child and show an interest in their chosen activity.   

• Do not place your child under pressure or push them into activities they do not want to do.   

• Deliver and collect your child punctually before and after sessions/matches/the event.   

• Ensure your child has clothing and kit appropriate to the weather conditions.

• Ensure that proper sportswear and protective equipment are worn. Any child not in possession of the fundamental requirements will not be permitted to participate.

• Any changes in the state of the child's health should be reported to On Point Tennis staff members prior to the activity.

• To inform the organiser prior to the activity starting if your child is to be collected early.

• Encourage your child to play by the rules, and teach them that they can only do their best.  

• Ensure that your child understands their code of conduct. 

• Behave responsibly on the side-line, Show appreciation and support the event staff.

• Ensure your child is punctual.

• Be realistic and supportive. 

• Ensure your child has appropriate showering equipment, plus adequate food and drink. 

• Accept the official’s judgement and do not enter the field of play. 

• Promote your child’s participation in playing sport for fun.

As a parents/carer you have the right to: 

• Be assured that your child is safeguarded during their participation in sport.  

• Be informed of problems or concerns relating to your children.  

• Be informed if your child is injured.  

• Have any concerns about any aspect of your child’s welfare listened to and responded to. 

• Any breaches of this code of conduct will be dealt with immediately by an On Point Tennis member of staff.

• Persistent concerns or breaches may result in you being asked not to attend games if your attendance is considered detrimental to the welfare of young participants. 

• The ultimate action should a parent/guardian continue to breach the code of behaviour On Point Tennis officials regrettably will ask your child to leave the session, event or club. 

Lost Property, Stolen or Damaged Items

• If you find any lost property, balls or equipment please hand it back to the nearest available staff member.

• Personal items should not be left unsupervised at any time. We cannot accept any responsibility for items lost, stolen or damaged in our activities.

• We will seek to reclaim any costs related to the intentional, malicious, or negligent damage to our property or facilities.

Medical Information

• If you suffer an injury on our premises, it is your responsibility (the player) to report it to a member of staff immediately. We will not accept liability for any injuries incurred during play or whilst on one of On Point Tennis activities

• It is your responsibility to inform us of any relevant medical condition or disability when making your booking. Players must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion.

• It is our policy to include all individuals within the scheduled programmes wherever possible, but we reserve the right to refuse the booking if we are unable to accommodate the requirements of any individual.

Advanced Terms and Conditions

Payment Methods

• We accept all major credit and debit cards when payments are made through our online booking system with Stripe, (with the exception of American Express).  

• Bank transfers that are made directly into On Point Tennis are accepted 

• We do not accept cash or cheques.

 Social Media

• We currently have social media accounts on multiple platforms. When you agree to enter one of our events, Tournaments, Clinics, Camps, Parties or Adult Trips you give permission for us to use photography taken by On Point Tennis on social media. 

• For any reason you do not want your photo or name to be used then you must send an email request prior to the event starting.

• Please note we cannot take requests to post particular items on our social media. We receive requests to post sponsored or paid for advertising and other items on our social media; we’re not looking to post sponsored content and aim to keep the very small number of things we post on our platforms fully independent, well curated for our customers.

This is On Point Tennis’ privacy policy, explaining how our company uses the personal data we collect from you when you use our website. Topics include:

1.0 What data do we collect?

2.0 How do we collect your data?

3.0 How will we use your data?

4.0 How do we store your data?

5.0 Marketing

6.0 What are your data protection rights?

7.0 What are cookies?

8.0 How do we use cookies?

9.0 What types of cookies do we use?

10.0 How to manage your cookies

11.0 Privacy policies of other websites

12.0 Changes to our privacy policy

13.0 How to contact us

01. What data do we collect?

On Point Tennis collects the following data:

• Personal identification information (name, email address, phone number, etc.)

02. How do we collect your data?

You directly provide On Point Tennis with most of the data we collect. We collect data and process data when you:

• Register online for an event or request our services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

03. How will we use your data?

On Point Tennis collects your data so that we can:

• Process your application and manage your account.

• Email you with special offers on other products and services we think you might like.

04. How do we store your data?

• On Point Tennis securely stores your data online via Squarespace and Google Drive.

• On Point Tennis will keep your personal identification information until you opt out. When you opt out via email, we will delete your data immediately.

05. Marketing

• On Point Tennis would like to send you information about products and services of ours that we think you might like. You have the right at any time to stop On Point Tennis from contacting you for marketing purposes.

• If you no longer wish to be contacted for marketing purposes, please email us.

06. What are your data protection rights?

On Point Tennis would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request  On Point Tennis for copies of your personal data.

• The right to rectification – You have the right to request that On Point Tennis correct any information you believe is inaccurate. You also have the right to request On Point Tennis to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that On Point Tennis erase your personal data.

07. Cookies

• Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, please visit www.allaboutcookies.org.

08. How do we use cookies?

On Point Tennis uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

09. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – On Point Tennis uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – On Point Tennis uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Word on the Street sometimes shares some limited aspects of this data with third parties for advertising purposes.

• We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

• On Point Tennis uses Google Analytics. Google Analytics generates statistical and other information by using cookies on users’ computers. This information helps create usage reports and Google stores this information. For further information, please visit www.google.com/policies/privacy.

10.0 How to manage cookies

• You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

11.0 Privacy policies of other websites

• On Point Tennis website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12.0 Changes to our privacy policy

• On Point Tennis keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on July 2nd October, 2023.

13.0 How to contact us

• If you have any questions about On point Tennis’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Clinics, Camps, Parties Cancellations

• Client cancellations that are made with less than 3 days notice are non-refundable

• If you cancel a coaching activity and give 3 days notice or more before the first session is due to start, we will issue you with a full refund.

• If you make a deposit payment for any On Point Tennis activity then the total deposit amount is non-refundable 

Tournaments

• If you cancel your entry to an On Point Tennis event before the withdrawal deadline then you will be issued with a full refund 

• All entries for events are non-refundable once the deadline has passed.

Cancellations By On Point Tennis

Clients who choose to be absent from a booked activity for any reason and who fail to cancel their booking within the specified deadlines will forfeit their right to or refund – unless we cancel the session.

We may cancel sessions for the following reasons:

• Due to Adverse Weather Conditions any decision by us to cancel will be made as late as is reasonably possible. As we appreciate customers are travelling to the venue, we will endeavour to make a cancellation decision at least one hour prior to commencement.

• In extreme weather warning conditions issued by the Met Office, such as heavy snow, strong winds or very high temperatures – and at our senior management’s sole discretion – we reserve the right to cancel all bookings.

• Customers will be sent an email and/or text message once a decision to cancel has been made.

Junior Camps

• If we deem a day or the trip for the Junior Camp needs to be cancelled, we will issue you with a full refund or add another session at a later date that is agreed by both parties for the activity affected due to adverse weather conditions only if the session is deemed not to have taken place.

Tournaments

• If we deem a tournament should be cancelled, we will issue you with a full credit for the event if it is affected by adverse weather conditions – but only if the event is deemed not to have taken place (i.e. the tournament lasts for less than an hour).

Insufficient Participation Numbers – Clinic Coaching

• In the unlikely event of insufficient numbers, we reserve the right to cancel sessions with a minimum 2 days’ (48 hours) notice in advance.

• Customers will be offered the choice of a full refund or, where possible, will be offered the choice of attending the same or similar activity at an alternative date. Customer’s will be informed via email, a call or text message.

Refunds

• Refunds can only be made to the payment card used to make the original booking.

• Refunds must be claimed within 30 days of the purchase date. No refunds will be issued after 30 days.

• No cash refunds are available.